# Operating Models and Workforce

Restructuring, organization design, shared services, culture and the employee experience of sustained change.

## Articles

- [Ten planned changes a year, up from two](https://www.thelangfordinstitute.org/articles/ten-planned-changes-a-year.md): Gartner counted 10 planned enterprise changes per employee in 2022, against two in 2016. Over the same years, willingness to support change fell from 74 to 38 percent, on Gartner's own figures.
- [Managers are absorbing the most disruption, and their engagement is falling](https://www.thelangfordinstitute.org/articles/managers-absorbing-disruption.md): In a 2023 survey of US workers, Gallup found leaders and managers 56 percent more likely than individual contributors to report extensive disruptive change. Global manager engagement, measured separately, fell to 22 percent in 2025.
- [Change fatigue has become a retention problem](https://www.thelangfordinstitute.org/articles/change-fatigue-retention-problem.md): Gartner found in 2022 that 43 percent of employees with above-average change fatigue intend to stay with their employer, against 74 percent of those with low fatigue. The gap measures intentions rather than exits, but it is wide enough to put change load on the retention agenda.

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Published by The Langford Institute. Web page: https://www.thelangfordinstitute.org/sections/operating-models/
Editorial standards: https://www.thelangfordinstitute.org/standards/